Delivery Information

We’ll choose the best available courier to deliver your order. Our trusted partners include DHL Express, GDex, and City-Link. Rest assured, we’ll arrange the most suitable shipping company to make sure your items arrive quickly and safely.

We will ship your items as soon as they are printed, ready, and carefully packed. Please note that most printed items require some processing time before they can be packed and dispatched.
We are committed to delivering the best possible print quality, depending on our production schedule and machine availability. Additional requests, such as special finishes, may require a few extra days to complete.
Once your order has been shipped, we will notify you via the email address provided during checkout. The tracking number will also be updated in your order account, so you can log in anytime to monitor your delivery status.

Our delivery timeframe is typically within 2–3 business days, based on the Malaysian working calendar.
Please note that deliveries may be delayed if your shipment falls on a public or nationally declared holiday.
If you have not received any email notifications after your item’s processing period, please feel free to contact us for assistance.
We truly appreciate your patience while waiting for your items to arrive once they have been shipped.

Shipping charges for your order will be calculated at the Checkout page. Our system determines the shipping cost based on several factors, including but not limited to:

1. The total weight of your order

2. The dimensions of specific items in your order

3. Additional packaging materials such as boxes, bubble wrap, or protective wrapping that may increase the overall shipment weight

4. Any finishing items, spare parts, frames, or screws required for installation

5. Custom requests or additional samples added to your order

We take extra care to ensure your items arrive safely and in excellent condition.

If you request changes after placing your order — such as modifying item specifications or adding new items — additional shipping charges may apply. In such cases, we will contact you for confirmation and provide a payment link if there are extra shipping costs that were not included during the original checkout process.

Please note that we carefully pack all items to ensure they are in the best possible condition before handing them over to our selected courier partners.

However, during handling, loading, or transit, the outer packaging may occasionally be affected. As long as the items inside remain undamaged and in good condition, this will not be considered an issue with the order.

We kindly ask that returns or refund requests not be made solely due to minor damage to the outer packaging. If the items inside are damaged or broken during shipping, please contact us directly for assistance.

We will review the situation and arrange a replacement or refund where appropriate. We appreciate your cooperation and understanding.